Customer Service Associate

Description

Customer Service associate will represent not just the customer service department but Bag Religion as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.

• Managing all channels of Customer interaction, email, chat and phone
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers take a decision and generate revenue for the Company
• Aim at converting general inquiries into sale
• Aspire to bring customer delight in each and every interaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain a positive and professional interaction with all the departments associated with the Customer Service department

Requirements

Knowledge

• Knowledge of English language, written and oral
• Basic knowledge of MS Office
• Luxury Brands Knowledge is an added advantage

skill

• Comprehension Skills - Ability to comprehend Customer’s queries and concerns nd provide a customer centric solution
• Time Management - Ability to multi task and decide priorities
• Service Orientation - Actively looking for ways to help people

qualification

• Four Year Degree Required
• Excellent time management & communication skills