FAQ's

How do I know your items are authentic?

At Bag Religion, we have a zero tolerance policy for counterfeit items. Authenticity is at the core of our business. We offer a Lifetime Money-Back Authenticity Guarantee on all our items, so you can be confident about your purchase through us.

 

Bag Religion’s Three Step Authentication Process:

 

Step 1– All luxury items are rigorously inspected by our in-house authenticity specialists.

Step 2 – In case of any doubts, we have also partnered with reputable third party authentication companies for additional feedback.

Step 3 – We proudly offer you an extra layer of protection through the use of an Entrupy* machine.

 

*The Entrupy machine is an electronic device that analyzes material surfaces with up to a 260X magnitude of precision and then cross references a data bank composed of millions of microscopic images of comparable items. With a built-in network effect supported by Artificial Intelligence and Machine Learning technology, the Entrupy authentication system improves it’s accuracy with each scan. The number of times fakes have slipped through the system is less than 0.1%.

Does Bag Religion have a physical location?

Bag Religion is an online e-commerce retailer. Online purchases are mailed directly to the customer or can be made available for pickup at our Liberty Village office location. We are excitedly working on launching a brick-and-mortar retail space in the near future.

Can I reserve an item on Bag Religion?

All items are sold on a first come first serve basis. This allows individuals in our fashion community an equal opportunity to purchase our one-of-a-kind-items.  

Am I able to arrange a pickup?

Bag Religion requires 48-hour advance notice as well as a $200 non-refundable deposit in order to place an item on hold for pickup. This deposit will go towards the final value of your item.

Am I able to arrange a viewing?

As a 100% e-commerce based company, we commit ourselves to describing our merchandise with the utmost transparency. Each listing includes a detailed description along with several photos to highlight any feature(s) and/or flaw(s) that may be present. We recommend that you are sure about the item before scheduling an appointment for pickup, as our reservation deposits are non-refundable. Once the deposit is made, the item will be marked as “SOLD” on our website.

For any other questions, please send us a message. We look forward to hearing from you soon!

What forms of payment do you accept?

We accept E-transfer, cash upon pickup, and all major credit cards through Paypal. Please note that all prices are marked in Canadian dollars. Exchange rates will vary for your country’s currency depending on the time of purchase.

Does Bag Religion charge tax?

All purchases made in Canada will be charged their respective provincial sales tax rates. International buyers may be subject to additional import customs/duties/tax fees, in accordance with the governing import and export laws. Exchange rates will vary with currency rates at the time of purchase.

How well do your photos and descriptions represent the actual product?

All photos of items are taken in-house to accurately depict their current condition. We will always include a close-up of any wear and tear marks, scratches or discolouration that appears on the product. You can virtually get as up close and personal as we did physically. We do our best to accurately describe any flaws on the item. Please carefully review our product description and condition before placing an order.

Can I make an offer?

Unfortunately, we do not accept any counteroffers to the listed price. Items are put on sale after a certain period of time. Feel free to add the item to your wishlist and check-in at a later date to see if your must-have item has gone on sale.

What if I don't see the bag I want in your inventory?

We’d love to help you source your dream bag! Contact us with your specifications, and we will spring into action. You can expect us to find your designer item within 4-6 weeks.
We request a $200 deposit to begin our sourcing process. This deposit will go towards the total value of your bag and is non-refundable.

How does layaway work?

Bag Religion offers a convenient 60-day layaway service as a courtesy to our customers for all consignment items over $500. When selecting an item, you can choose to pay in full or place the item on layaway by paying a 30% deposit.

Your layaway term will start from the date of your first deposit. Once the initial 30% deposit has been made, you may pay the remaining balance at your convenience. The item will be shipped to you once it has been paid in full. Past the 3-day grace period, all layaway deposits are final sale, non-refundable and non-transferable. Deposits are processed through E-transfer and wire transfer.

Layaway purchases are not eligible for any additional promotions, online discounts, gift cards, or coupons. The layaway term is negotiable for items over $5000. Please reach out to us at [email protected] for further inquiries.

What if I want to cancel my layaway plan?

You have 3 days to receive a full refund after making your initial 30% deposit. Due to the consignment nature of our business, after this grace period, consignors are paid for their item in full. Given that the item had been made unavailable to other buyers during the duration of the layaway period, Bag Religion will retain in full all deposits made on a canceled layaway.  Please review the item details and description carefully before making your layaway purchase.

What if I pay off the item in full before the end of the layaway period?

Then you get to have your luxury item sooner! We ship out all our completed orders every Monday and Thursday. If you would rather pick up your item in person, please contact us via phone or email to schedule an appointment.

What if I started a layaway plan for one product, but now I want something else?

For every layaway order made, we allow one transfer request with a 15% restocking fee. All additional deposits can be transferred to your new desired item.

Can I extend my layaway period?

We understand that circumstances may change. Should you require a longer term for your layaway, please do not hesitate to contact us. Requests will be assessed on a case by case basis. A $150 “oops” fee will apply if you should require your layaway time to be extended.

What if I don’t complete payment for my item before the end of the layaway term?

Any layaway not paid in full by the end of the layaway plan period will result in the cancellation of your order and the loss of your deposits.

What kind of items do you accept?

Bag Religion is only accepting pre-owned luxury bags at the moment. We make exceptions for designer clothes and jewelry, but have stopped taking in designer shoes. All items must have a condition of 7/10 and higher. Please contact us if you have any questions!

How do I consign or sell my items with Bag Religion?

You can submit your consignment form here. If you are located in Toronto, you can schedule an appointment via phone or email to come into the office and show us your item in person.

What would be my expected payout?

What You Get According to Selling Price:

You get 85%  –  $5001 and up

You get 80%  –  $2501 – $5000

You get 70%  –  $1001 to $2500

You get 50%  –  $300 to $1000

What do I do after Bag Religion has my item?

Nothing! Just sit back and relax while we take care of everything for you. Inspecting and pricing, promoting and selling, Bag Religion works hard to ensure that your item(s) gets sold.

How do I get my item(s) to you?

Once we agree on the consignment terms, it’s time to get your item(s) to us! Here are three ways you can do so:

 

  1. SHIP IT
    You can ship your item(s) to our consignment drop off location in Toronto. We will refund you $20 to cover your cost of shipping once your item(s) sells. 

 

  1. DROP OFF APPOINTMENT
    Want to drop off your item(s) in person? Simply contact us to schedule a drop off appointment during our office hours from Monday to Friday between 9:00am to 5:00pm. Bag Religion requires a 24-hour advance notice for drop off appointments.
     
    Scheduled Drop Off Address:
    270 The Kingsway 
    Etobicoke, ON 
    M9A 3T7
     
  1. CONCIERGE SERVICE
    Want to consign from the comfort of your home? Bag Religion offers a hassle-free pickup service for all sellers in the GTA area for a flat fee of $25. Your personal concierge will collect your item(s) and safely transport them to our facility. If you have 5 items or more, or if the total value of your item(s) exceed $10,000, we will pick up your item(s) at no cost.

My product is real. Why do I have to go through the inspection phase?

Our inspection phase is integral to our business beliefs and we take it very seriously. All items available online are 100% guaranteed to be a genuine product, and we cannot guarantee it until we inspect ever item that we sell.

What if my item is found to be counterfeit?

If, by any chance, that an item is found to be counterfeit during the inspection phase, it will be the seller’s/consignor’s responsibility to pay the authentication fee of $25 per counterfeit item and any other fees associated with returning the item(s) back to the consignor. This includes handling fees and incoming and outgoing shipping.

What if I no longer wish to sell my items?

All items sold to Bag Religion, belongs to Bag Religion. You will be required to sign a contract for transfer of ownership before accepting our offer. All sales will be final after deals are completed and contracts are signed.

What if I no longer wish to consign my item(s) with Bag Religion?

Please contact us immediately so we can get your item(s) shipped back to you. Chances are, we have already prepared your item(s) for re-sale. Therefore, a $60 restocking fee will be incurred per item. You will be responsible for any incoming and outgoing shipping fees and any applicable handling fees. Alternatively, you may also retrieve your item from our office location in Toronto.

Can I pick up/drop off an item in person?

Of course! Just schedule an appointment via phone or email and we will be happy to assist you. All appointments must be scheduled at least 24 hours prior.

What are your shipping policies?

To avoid fraud, Bag Religion will ship only to the address associated with your paypal or credit card account.

Within Canada, Insured Expedited Shipping (4-6 days) from Canada Post is free for items over $1000.

Items $1000 and under will be calculated by weight.

Express Shipping (2-3 days) is available at a flat rate of $45 and Priority (1-2 days) is $70.

Within the United States, we offer Expedited Shipping through FedEx for $45, and express for $60.

We do not currently offer International Shipping at checkout, but we may make special arrangements at our discretion.

Customs & Duties

Bag Religion is not responsible for fees associated with import duties or taxes after a shipment has been made.

It is recommended that you are familiar with the cost of customs in your country before purchasing from Bag Religion. You may be charged by customs when your product arrives or when you collect it. These charges are applied after the item is shipped by Bag Religion, and are not associated with your purchase. These charges are not under Bag Religion’s control, please contact your country’s customs office for further inquiries.

Inquire further via [email protected]

What are you delivery times?

Items will be shipped out within 3 business days of payment clearance. Shipping is done between Monday and Friday, excluding weekends and holidays. If picking up your item in-person is more your thing, please contact us via phone or email to schedule an appointment. All appointments must be made 24 hours prior to the drop-in time.

How does insurance and tracking work?

Once we’ve shipped your order, we’ll send you an email with a tracking number so you can start the countdown. Lost or stolen property after we’ve shipped your item are at the fault of the postal service and beyond our limits of responsibility.

As a registered business, all items sold through Bag Religion are properly labeled and insured. Bag Religion does not mark items below their value or declare them as gifts.

Can I cancel my order?

Yes, you can cancel your order/layaway plan without penalty if cancelled within 3 days of initial purchase. All payments are refundable except for the initial 30% or 50% (depending on your item’s price) deposit. A 15% restocking fee will be also be incurred.

I have received the item, but now I’ve changed my mind. Can I still return the item?

As a consignment business, we pay our clients the moment their item sells. Because of this, we are not able to issue refunds. With that being said, we want you to be absolutely thrilled with your purchase.

Please contact us at [email protected] if you are unhappy with your item.

Who will be responsible for my return shipping fees?

In the event that Bag Religion agrees to issue a refund, the buyer will be responsible for BOTH the return and incoming shipping cost.

What if the item was lost or stolen during shipment?

It is imperative that the parcel is shipped with insurance that covers the full price of the item and a tracking number. Bag Religion will not be held responsible for your lost item resulting in the loss of your refund.

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