Can you guarantee the authenticity of all your items?
Absolutely! This is the most important part of our business so we take it very seriously. All luxury items are rigorously inspected and tested by our fashion experts to ensure they are genuine products before they are put online to be sold. In the off-chance that a counterfeit item slipped through our authentication detection, please contact us and we will issue you a full refund immediately.
What forms of payment do you accept?
We accept PayPal, Master Card, Visa, American Express or cash payments (applicable for in-store purchases by appointment only). Please note that all prices are in Canadian dollars. Exchange rates and taxes will vary for your country’s currency depending on the time of purchase.
Does Bag Religion charge tax?
All purchases made in Canada will be charged their respective provincial sales tax rates. International buyers may be subject to additional import customs/duties/tax fees, in accordance to the governing import and export laws. Exchange rates will vary with currency rates at time of purchase.
How well do your photos and descriptions represent the actual product?
All photos of items are taken in-house to accurately depict their current condition. We will always include a close-up of any wear and tear marks, scratches or discolouration that appears on the product. You can virtually get as up close and personal as we did physically. We do our best to accurately describe any flaws on the item. Please read our product description and condition before placing an order.
Can I make an offer?
Unfortunately, we do not accept any counteroffers to the listed price. Items are put on sale after a certain period of time. Feel free to add the item to your wishlist and check-in at a later date to see if your must-have item has gone on sale.
How does layaway work?
When selecting an item you can choose to pay in full or pay a deposit. We require a 30% deposit to reserve an item. Layaway term for all items is 60 days.
Layaway term is negotiable for items over $5000. Please reach out to us at [email protected] to discuss.
What if I would like to cancel my layaway plan?
You have 3 days to receive a full refund after making your 30% deposit. After that grace period, any deposits and/or payments made are non-refundable. Please review the item details and description carefully before making your layaway purchase.
What if I pay off the item in full before the end of the layaway period?
Then you get to have your luxury item sooner! We ship out all our completed orders every Monday and Thursday. If you would rather pick up your item in person, please contact us via phone or email to schedule an appointment.
What if I started a layaway plan for one product, but now I want something else?
For every layaway order made, we allow one transfer request with a 15% restocking fee. All additional deposits can be transferred to your new desired item.
Can I extend my layaway period?
We understand that circumstances may change. Should you require a longer term for your layaway, please do not hesitate to contact us. Requests will be assessed on a case by case basis. A $150 “oops” fee will apply if you should require your layaway time to be extended.
What if I don’t complete payment for my item before the end of the layaway term?
Any layaway not paid in full by the end of the layaway plan period will result in the cancellation of your order and the loss of your deposits.
How do I consign or sell my items with Bag Religion?
You can submit your consignment form here. If you are located in Toronto, you can schedule an appointment via phone or email to come into the store and show us your item in person.
What are your consignment fees?
Over $5000 – 20%
$2000 – $5000 – 30%
Under $2000 – 40%
What do I do after Bag Religion has my item?
Nothing! Just sit back and relax while we take care of everything for you. Inspecting and pricing, promoting and selling, Bag Religion works hard to ensure that your item(s) gets sold.
Who will be responsible for shipping if I decide to consign/sell with you?
We will send you a shipping label that will cover the insurance and tracking of the item. All you have to do is package the item so it doesn’t get damaged in transport and send it out.
My product is real. Why do I have to go through the inspection phase?
Our inspection phase is integral to our business beliefs and we take it very seriously. All items available online are 100% guaranteed to be a genuine product, and we cannot guarantee it until we inspect ever item that we sell.
What if my item is found to be counterfeit?
If, by any chance, that an item is found to be counterfeit during the inspection phase, it will be the seller’s/consignor’s responsibility to pay the authentication fee of $25 per counterfeit item and any other fees associated with returning the item(s) back to the consignor. This includes handling fees and incoming and outgoing shipping.
What if I no longer wish to sell my items?
All items sold to Bag Religion, belongs to Bag Religion. You will be required to sign a contract for transfer of ownership before accepting our offer. All sales will be final after deals are completed and contracts are signed.
What if I no longer wish to consign my item(s) with Bag Religion?
Please contact us immediately so we can get your item(s) shipped back to you. Chances are, we have already prepared your item(s) for re-sale. Therefore, a $60 restocking fee will be incurred per item. You will be responsible for any incoming and outgoing shipping fees and any applicable handling fees. Alternatively, you may also retrieve your item from our office location in Toronto.
Can I pick up/drop off an item in person?
Of course! Just schedule an appointment via phone or email and we will be happy to assist you. All appointments must be scheduled at least 24 hours prior.
What are your shipping policies?
Within Canada, Insured Expedited Shipping (4-6 days) from Canada Post is free for items over $500.
Items $500 and under will be calculated by weight.
Express Shipping (2-3 days) is available at a flat rate of $45 and Priority (1-2 days) is $70.
Within the United States, we offer Expedited Shipping through FedEx for $45, and express for $60.
We do not currently offer International Shipping at checkout, but we may make special arrangements at our discretion.
Inquire further via [email protected]
What are you delivery times?
Items will be shipped out within 3 business days of payment clearance. Shipping is done between Monday and Friday, excluding weekends and holidays. If picking up your item in-person is more your thing, please contact us via phone or email to schedule an appointment. All appointments must be made 24 hours prior to the drop-in time.
How does insurance and tracking work?
Once we’ve shipped your order, we’ll send you an email with a tracking number so you can start the countdown. Lost or stolen property after we’ve shipped your item are at the fault of the postal service and beyond our limits of responsibility.
Can I cancel my order?
Yes, you can cancel your order/layaway plan without penalty if cancelled within 3 days of initial purchase. All payments are refundable except for the initial 30% or 50% (depending on your item’s price) deposit. A 15% restocking fee will be also be incurred.
I have received the item, but now I’ve changed my mind. Can I still return the item?
We want you to be thrilled by your purchase. If you decide that you would like to return your item, please e-mail us at [email protected] within 2 business days of receipt of item. Refunds are assessed on a case by case basis.
- Merchendise must not be worn, altered or damaged
- Merchendise must have all tags attached
- Please note original shipping charges are not refundable
- All original accessories (i.e. boxes, dust bags, tags and authenticity cards) must be returned with the item.
All layaway and sale items are non-refundable. If the item does not meet the above requirements, Bag Religion reserves the right to refuse the refund.
Who will be responsible for my return shipping fees?
The buyer will be responsible for BOTH the return and incoming shipping cost.
What if the item was lost or stolen during shipment?
It is imperative that the parcel is shipped with insurance that covers the full price of the item and a tracking number. Bag Religion will not be held responsible for your lost item resulting in the loss of your refund.